air passenger rights

/Tag:air passenger rights

APR-Day Luxembourg airport

Le Centre Européen des Consommateurs Luxembourg informe les passagers de leurs droits.

British Airways strike and Aigle Azur’s bankruptcy

In the news: Several thousand people stuck at various airports. Countless flights were cancelled.

The European Consumer Center Luxembourg informs the consumers about their rights

A massive pilot strike was declared on Monday 9th September at British Airways (BA). The air carrier had to cancel almost all its flights, including flights to and from Luxembourg. A new […]

13 septembre 2019 : Journée d’information à l’aéroport de Findel

Le Centre Européen des Consommateurs Luxembourg a informé les passagers de leurs droits

Vous êtes déjà parti en vacances ou vous allez prendre l’avion? Mais que se passe-t-il si votre vol est annulé, s’il est retardé ou si on vous refuse l’embarquement en raison d’un overbooking? Que se passe-t-il si vos bagages sont perdus ou […]

Les vols Wow-Air annulés: Vos droits en tant que passager aérien

Les droits des passagers aériens: Le CEC Luxembourg donne des conseils aux consommateurs

La compagnie aérienne islandaise Wow Air a récemment cessé ses activités. Par conséquent, tous les vols de la compagnie sont annulés. Le Centre Européen des Consommateurs Luxembourg a reçu plusieurs réclamations de consommateurs demandant le remboursement du prix de billet suite à l’annulation […]

Ryanair strike: Your rights

In case your booked flight was cancelled you have the right to…

…re-routing or reimbursement of the ticket price
…assistance, such as food and refreshments, a hotel room if necessary, transport between hotel and airport, two free phone calls/faxes/e-mails
…payment of compensation unless the reason for the cancellation was an extraordinary circumstance or you have […]

Pilot’s strike: Lufthansa has to pay a compensation for passengers

Information of the European Consumer Centres Network (ECC-Net):

Pilot’s strike: Lufthansa got sued in Luxembourg and has to pay compensation to its passengers

The ECC-Net provides a sample letter and encourages passengers – who are affected by disruptions due to strikes- to claim from the airline a refund of the ticket price as well as a […]