The rights of passengers in rail transport were recently improved by the Regulation (EC) No 1371/2007 of 23 October 2007 on rail passengers’ rights and obligations.

The European Consumer Centre has published the leaflet Droits des passagers ferroviaires / Recht für Bahnreisende which can be downloaded. It offers information on:

  • the obligations of the railway company in the event of delays and missed connections,
  • the obligations of the railway company in the event of cancellation,
  • damage or loss of baggage,
  • the rights of persons with reduced mobility.

For further information on your train passenger rights, please contact your railway undertaking(s) or ticket vendor or turn to the National Enforcement Body (NEB) in your country.