Your journey does not always go swimmingly: The flight is delayed, the luggage is lost … what can you do and what are your rights?
In the event of denied boarding, cancellation or flight delays, your rights are defined by European Regulation (EC) No 261/2004 on air passenger rights. The Warsaw and Montreal Convention govern your rights in the event of any delay, loss or destruction of your luggage.
The European Consumer Centre Luxembourg has edited two information sheets on “Passenger Rights / Fluggastrechte“(in German) and “Loss of Luggage / Incidents relatifs aux bagages“ (in French), which you can download.
To go further the ECC-Net Air Passenger Rights Report 2015 – Do consumers get the compensation they are entitled to and at what costs? examines the legal framework and the main problems currently faced by air travellers.
EU rules oblige Member States to nominate or create “national enforcement bodies”, whose role is to verify that transport operators are treating all passengers in accordance with their rights. In Luxembourg, the National Enforcement Body is the Ministry of Consumer Protection (firstname.lastname@example.org)
Feel free to contact us if you need more information about this topic.
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