The European Consumer Centre Luxembourg (ECC Luxembourg) GIE is part of a network of 30 ECCs in the European Union, in Iceland, in Norway and the United Kingdom (European Consumer Centres Network – ECC-Net).
The ECC Luxembourg was created in 1991 under the name “Euroguichet”. Since 2003, the ECC Luxembourg operates as an “Economic Interest Group” (GIE).
The ECC Luxembourg is financially supported by the European Commission, the Luxembourg government (Ministry of Consumer Protection) and the Luxembourg Union of Consumers (ULC).
Our services are free of charge.
The ECC-Net fulfills primarily the following tasks:
- Inform consumers about European consumer law and European policy in the field of consumer protection.
- Advise consumers in cross border consumer disputes.
- Assist consumers in their cross border consumer disputes with a company registered in another EU country, in Iceland, Norway or the United Kingdom.
The services provided by the ECC-Net are free of charge.
In addition, the ECC Luxembourg has been appointed:
- Since 1 January 2010, as contact point in relation of the “Services Directive” (article 21).
- Since 18 April 2016, as contact point in relation of the “ADR Directive”. “ODR contact point” in relation of the ODR Regulation.
- Since January 2017, as contact point for consumers and professionals in relation of the Small claims Regulation.
- Since January 2017, as contact point for consumers and professionals in relation of the European payment order.
- Since 28 Juin 2019, as contact point in relation of the Geo-Blocking Regulation.
- Since January 2020, as External Alert Body CPC.
If you have a question about your consumer rights in the EU or you are seeking assistance in your cross border consumer disputes, you can contact us by phone (+352 26 84 64 1), fax (+352 26 84 57 61), by e-mail or by using our contact form.