Within the scope of the “Services Directive”, the European Consumer Centre of Luxembourg has been designated as the contact point for consumers.

The Directive 2006/123/EC of the European Parliament and of the Council of 12 December 2006 on services in the internal market is better known as the “Services Directive”. It aims to remove barriers to the free movement of services in the European Union. At the same time, it strengthens the rights of recipients of services, whether they are consumers or businesses.

For example, it prohibits discriminatory tariffs based on nationality or residence of the recipient of the service. The Directive aims to promote high quality services and to enhance accountability and transparency of information on providers and their services.

The Directive establishes a general legal framework for services provided against payment. It does not include non-economic services of general interest, financial services (including those relating to banking, credit, insurance and reinsurance, individual pensions or pensions at firm level, bonds, investment funds and payments), electronic payment services (as those matters are governed by specific directives), transport services (including port services), services of temporary work agencies, health care, audiovisual services, gambling activities, activities related to the exercise of public authority, some social services (relating to social housing, child care and assistance to people in need), private security services provided by notaries and bailiffs, etc.

ECC-Net report on the Services Directive