| 2024 – Car-pass ou comment être sûr du kilométrage d’un véhicule à l’étranger (version anglaise) | 301 Ko | |
| 2023 – Frais de péage en Italie | 545 Ko | |
| 2022 – Winter tires within Europe | 763 Ko | |
| 2017 – The impact of counterfeiting on online consumer rights in Europe | 18 Mo | |
| 2016 – Online holiday booking – Is the initial price the final price (résumé) | 3 Mo | |
| 2015 – Cross-border car purchases – What to look out for when you’re bargain hunting (Summary) | 589 Ko | |
| 2015 – Air Passenger Rights Report – Do consumers get the compensation they are entitled to and at what costs? | 3 Mo | |
| 2015 – Timesharing Top Tips | 114 Ko | |
| 2015 – Alternative Dispute Resolution in the Air Passenger Rights sector (update) | 1 Mo | |
| 2014 – Commercial warranties – Are they worth the money? (Summary) | 640 Ko | |
| 2014 – Fraud in cross-border e-commerce | 2 Mo | |
| 2014 – Ski Resorts in Europe 2012 – 2013 | 4 Mo | |
| 2014 – E-commerce report – Part 1 Highlights for traders – Checklist and test yourself tool | 3 Mo | |
| 2014 – E-commerce report – Part 2 Highlights for consumers – Checklists and test yourself tool | 3 Mo | |
| 2013 – Chargeback in the EU/EEA – A solution to get your money back when a trader does not respect your consumer rights. | 1 Mo | |
| 2013 – The Services Directive 2006/123/EC – Analysis of Article 20.2 and Article 21 related consumer complaints reported to ECC-Net between 2010 and 2012 | 2 Mo | |
| 2013 – Trust marks report – ”Can I trust the trust mark?” | 2 Mo | |
| 2012 – Alternative Dispute Resolution in the Air Passenger Rights sector | 3 Mo | |
| 2012 – European Small Claims Procedure Report | 1 Mo | |
| 2012 – The European Online Marketplace Consumer complaints 2010-2011 | 3 Mo | |
| 2012 – Too good to be true? It probably is! – Unfair Commercial Practices and Unsolicited Goods | 2 Mo | |
| 2011 – Online cross-border Mystery Shopping – State of the e-union | 4 Mo | |
| 2011 – Online holiday booking – Is the initial price the final price? | 3 Mo | |
| 2011 – ECC-Net Air Passenger Rights Report – in the aftermath of the ‘Volcanic Ash Crisis’ | 6 Mo | |
| 2011 – Study on Airlines’ Currency & Payment Card Fees – The cost of paying | 2 Mo | |
| 2011 – A survey in 20 European countries | 785 Ko | |
| 2010 – Comparison of minimum criteria for 3-star hotels in the EU | 503 Ko | |
| E-commerce checklist (for traders) | 60 Ko | |
| 2010 – The European Online Marketplace: Consumer Complaints 2008 – 2009 | 2 Mo | |
| 2009 – Price Research, Price Differences in Europe – Products of H&M, Zara, C&A and Body Shop | 27 Ko | |
| 2009 – Classification of hotel establishements within the EU | 6 Mo | |
| 2008 – The European Online Marketplace: Consumer Complaints 2007 | 2 Mo | |
| 2007 – Air Passenger Rights: Consumer complaints 2006 | 790 Ko | |
| 2006 – Money changing in EU Member States outside the euro area | 1 Mo | |
| 2003 – Realities of the European online marketplace | 1 Mo | |
vous êtes ici : 
