Broschüren
Is it safe to buy counterfeit goods?
Reisen in der EU – Ihre Rechte
Immobilienerwerb in Deutschland
Immobilienerwerb in Frankreich (Französisch)
Immobilienerwerb in Belgien (Französisch)
Kauf eines Fahrzeugs in der EU
Infosheets
Die außergerichtliche Beilegung von Verbraucherstreitigkeiten in der Europäischen Union
Leitfaden für Studierende – Mieten in Deutschland
Guide pour étudiants – Se loger en Belgique
Guide pour étudiants – Se loger en France
Dating-Webseiten: Wie Funktioniert Es
Kündigung eines Mobilfunkvertrages in Deutschland
Einkaufen über das Internet Praktische Hinweise zum Sicheren Elektronischen Handel
Elektronischer Handel – Ihre Rechte als Verbraucher
Die außergerichtliche Streitbeilegung in der Europäischen Union
Pauschalreisen und verbundene Reiseleistungen
Cross-border car purchases – Country of registration LU
Cross-border car purchases – Country of purchase LU
Veröffentlichungen des Netzwerks der Europäischen Verbraucherzentren (ECC-Net)
Online holiday booking – Is the initial price the final price?
Online holiday booking – Is the initial price the final price? (Zusammenfassung)
The impact of counterfeiting on online consumer rights in Europe
2015 – Cross-border car purchases – What to look out for when you’re bargain hunting
2015 – Cross-border car purchases – What to look out for when you’re bargain hunting (Summary)
2015 – Alternative Dispute Resolution in the Air Passenger Rights sector (update)
2015 – Winter tires within Europe, in Iceland and Norway
2014 – Commercial warranties – Are they worth the money?
2014 – Commercial warranties – Are they worth the money? (Summary)
2014 – Fraud in cross-border e-commerce
2014 – Ski Resorts in Europe 2012 – 2013
2014 – E-commerce report – Part 1 Highlights for traders – Checklist and test yourself tool
2014 – E-commerce report – Part 2 Highlights for consumers – Checklists and test yourself tool
2013 – Trust marks report – ”Can I trust the trust mark?”
2012 – Alternative Dispute Resolution in the Air Passenger Rights sector
2012 – European Small Claims Procedure Report
2012 – The European Online Marketplace Consumer complaints 2010-2011
2012 – Too good to be true? It probably is! – Unfair Commercial Practices and Unsolicited Goods
2011 – ECC-Net Air Passenger Rights Report – in the aftermath of the ‘Volcanic Ash Crisis’
2011 – Online cross-border Mystery Shopping – State of the e-union
2011 – Study on Airlines’ Currency & Payment Card Fees – The cost of paying
2010 – Comparison of minimum criteria for 3-star hotels in the EU
2010 – Ski Resorts in Europe 2010/2011 – A survey in 20 European countries
2010 – The European Online Marketplace: Consumer Complaints 2008 – 2009
2009 – Price Research, Price Differences in Europe – Products of H&M, Zara, C&A and Body Shop
2009 – Classification of hotel establishements within the EU
2008 – The European Online Marketplace: Consumer Complaints 2007
2007 – Air Passenger Rights: Consumer complaints 2006
2006 – Money changing in EU Member States outside the euro area
2003 – Realities of the European online marketplace
Jahresberichte des Netzwerks der Europäischen Verbraucherzentren (ECC-Net)
Annual report 2015 (10th anniversary)
Annual report 2009 (5th anniversary)
Andere Veröffentlichungen des CEC Luxembourg
Consumer Satisfaction Survey 2020 – Analysis of the results
Consumer Satisfaction Survey 2019 – Analysis of the results
Consumer Satisfaction Survey 2018 – Analysis of the results
Consumer Satisfaction Survey 2017 – Analysis of the results
Consumer Satisfaction Survey 2016 – Analysis of the results
Survey „Consumers‘ knowledge of ECC Luxembourgand the ECC-Net“ 2016 – Analysis of the results
Rapport – Report – Bericht ADR 2013 / 2014
