ECC-Net reports
Online holiday booking – Is the initial price the final price?
Online holiday booking – Is the initial price the final price? (summary)
The impact of counterfeiting on online consumer rights in Europe
Consumer Satisfaction Survey 2016 – Analysis of the results
Survey “Consumers’ knowledge of ECC Luxembourgand the ECC-Net” 2016 – Analysis of the results
2015 – Cross-border car purchases – What to look out for when you’re bargain hunting
2015 – Cross-border car purchases – What to look out for when you’re bargain hunting (Summary)
2015 – Alternative Dispute Resolution in the Air Passenger Rights sector (update)
2015 – Winter tires within Europe, in Iceland and Norway
2014 – Commercial warranties – Are they worth the money?
2014 – Commercial warranties – Are they worth the money? (Summary)
2014 – Fraud in cross-border e-commerce
2014 – Ski Resorts in Europe 2012 – 2013
2014 – E-commerce report – Part 1 Highlights for traders – Checklist and test yourself tool
2014 – E-commerce report – Part 2 Highlights for consumers – Checklists and test yourself tool
2013 – Trust marks report – ”Can I trust the trust mark?”
2012 – Alternative Dispute Resolution in the Air Passenger Rights sector
2012 – European Small Claims Procedure Report
2012 – The European Online Marketplace Consumer complaints 2010-2011
2012 – Too good to be true? It probably is! – Unfair Commercial Practices and Unsolicited Goods
2011 – ECC-Net Air Passenger Rights Report – in the aftermath of the ‘Volcanic Ash Crisis’
2011 – Online cross-border Mystery Shopping – State of the e-union
2011 – Study on Airlines’ Currency & Payment Card Fees – The cost of paying
2010 – Comparison of minimum criteria for 3-star hotels in the EU
2010 – Ski Resorts in Europe 2010/2011 – A survey in 20 European countries
2010 – The European Online Marketplace: Consumer Complaints 2008 – 2009
2009 – Price Research, Price Differences in Europe – Products of H&M, Zara, C&A and Body Shop
2009 – Classification of hotel establishements within the EU
2008 – The European Online Marketplace: Consumer Complaints 2007
2007 – Air Passenger Rights: Consumer complaints 2006
2006 – Money changing in EU Member States outside the euro area
2003 – Realities of the European online marketplace
The European Consumer Centers Network Annual Report
Annual report 2015 (10th anniversary)
Annual report 2009 (5th anniversary)
Other
Air Passenger Rights and Covid-19 restrictions Study of the ECC Luxembourg
Consumer Satisfaction Survey 2020 – Analysis of the results
Consumer Satisfaction Survey 2019 – Analysis of the results
Consumer Satisfaction Survey 2018 – Analysis of the results
Consumer Satisfaction Survey 2017 – Analysis of the results
Is it safe to buy counterfeit goods?
Cross-border car purchases – Country of purchase LU
Cross-border car purchases – Country of registration LU
E-commerce checklist (for traders)
Withdrawals instructions (for traders)
10th Consumer scoreboard – June 2014
Rapport – Report – Bericht ADR 2013 / 2014
