The CPC is a network for cooperation among national administrations of the Member States of the European Union.

The CPC network was created by European Regulation (EC) 2006/2004 and has been implemented in Luxembourg by the Act of 23 April 2008 on research and punishment of violations of consumer rights (loi du 23 avril 2008 relative à la recherche et à la sanction des violations des droits des consommateurs).

In Luxembourg, the CPC is located within the Ministry of Economy  (Direction de la Réglementation des marchés et de la consommation).

This “Direction” investigates when the collective interest of consumers are in question and asks the Court to stop these violations. The “Direction” has thus become a competent authority of a general nature.

The “Direction”

  • does not replace the institutions that deal with individual consumer problems (e.g. the European Consumer Centre or the ULC) but complements their means of action when the same problem occurs with numerous consumers;
  • takes action if the offense is a national case, i.e. if the company and the consumer reside in Luxembourg, or if it is a cross-border case, i.e. if the seller and the company reside in two different Member States of the European Union.