Coronavirus (COVID-19):

What are your rights in case of cancellation of a package travel?

What are your rights in case of flight cancellation?

What are your rights in case of cancellation of a hotel room reservation or rental abroad?

What are your rights in case of cancellation of an event?


Due to the current situation caused by the Covid-19 pandemic, some Governments have put in place special regulations or strengthened existing regulations. Below are links with the current conditions in case of eventual cancellations of accommodation, events and package travels.

Please notice that the information might be continually changing. We will be constantly updating it. Other countries will be added soon.

Applicable measures in case of cancellation of a package travel in different European countries

Applicable measures in case of cancellation of the accomodation in different European countries

Applicable measures in case of cancellation of events in different European countries

Further country-specific information can be found on the „Re-open EU“ page of the European Commission.


ECC Luxembourg is there for you, even in times of the corona virus:

RTL “Vakanzendag”

On 07.07.2020 the ECC Luxembourg participated to the “RTL Vakanzendag” with other experts. Throughout this day the ECC Luxembourg answered questions from Luxembourg consumers on the theme “corona and travelling”.

https://www.rtl.lu/radio/vakanzendag

Study of the European Consumer Centre Luxembourg

Study of the European Consumer Centre Luxembourg on Air Passenger Rights and COVID-19 restrictrictions