The current situation has resulted in a very large number of requests, which has led to an increase in the time required to process files.

As the quality of the service provided remains our primary concern, you can be sure that the ECC team is doing its utmost to respond to messages as quickly as possible. We thank you in advance for your understanding.

In the event of a cross-border complaint, we invite you to send us your complaint via email.

If despite everything you do not have any return from us within a week, we would be grateful if you could contact us by phone, mail or fax as a technical problem may prevent us from receiving your e-mails.

Please be assured that we carefully handle your personal data. Please see also our data protection declaration. Thank you.

We remain at your side in these unusual times.

Quality charter