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Change of situation at Alitalia from 15 October 2021

The ECC Luxembourg would like to inform the consumers that the airline Alitalia is heading for a change of situation from 15 October 2021.

If you have a claim or if you booked flights with this airline, we advise you to check Alitalia’s website: https://www.alitalia.com/en_it/fly-alitalia/news-and-activities/news/info-flights/changing-travel-plans.html

Legal advice on choosing your craftsman 🏡

The European Consumer Centre in Luxembourg is currently receiving an increasing number of enquiries from consumers about craftsmen – mainly from Germany and France – who distribute their advertising leaflets in daily newspapers or letterboxes.

In order to find the right and trustworthy company to carry out work at your place, it is important to consider […]

Interview with our jurist Christoph Neisius: Start of the summer holidays 🛫

In an article in this week’s Télécran, our jurist Christoph Neisius discusses the adaptations about travelling this summer.

We can mention as an example the fact of informing oneself about the sanitary measures in place in the destination country, the necessity of presenting a negative PCR test or the use of the Covid Check application set […]

The Digital COVID Certificate ✅

As of 1 July, the European Union will activate the digital COVID certificate across all member states. It will now be possible to travel safely from one country to another. While many consumers are looking forward to the summer holidays, the ECC Luxembourg would like to give you all the information you need to enjoy […]

International Plastic Bag Free Day 🌍

The European Commission has set 3 July 2021, International Plastic Bag Free Day, as the date for the implementation of Directive (EU) 2019/904 on the reduction of the environmental impact of certain plastic products into national law. This directive aims to eliminate single-use plastic and to raise consumer awareness of the impact of plastic.

The fight against plastic pollution […]

New rules for online shopping from 1 July 2021 🛒

The European Commission has decided to abolish the VAT exemption for the importation of goods worth up to €22 and consumers will have to pay VAT on all goods purchased online from 1 July 2021.

What changes for consumers from 1 July 2021?

Although the price of purchases under €22 on non-EU websites may increase (by 17% […]

Interview by Karin Basenach with the Trierischer Volksfreund on the occasion of the 30th anniversary of the ECC Luxembourg.

Interview in PDF format from the Trierischer Volksfreund, 6th July 2021

Start of the 2021 summer sales ☀

This Friday marks the start of the summer sales in Luxembourg. However, these dates may vary slightly in our European neighbouring countries. Let’s do a quick recap to make sure you take advantage of the good deals throughout the Greater Region.

Here is some useful information and ECC’s advice for your next shopping trip:

💲 Summer sales […]

Pandemic evolves and travel resumes

Consumers are getting organised for their summer holidays and should keep in mind that, despite the authorisation to travel, they should remain vigilant and observe a few rules to fully enjoy their holidays and ensure a smooth return home.

For some days now, consumers have been contacting the ECC Luxembourg and sharing their concerns with us: […]

Impressions of the Celebration of the 30th anniversary of the ECC Luxembourg

Find all of the photos taken during the Celebration of the 30th anniversary of the CEC Luxembourg, on Thursday 3 June at the Abbey of Neumünster.