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Webinar: Travelling in times of Coronavirus

Webinar Invitation

Thursday, 14 May 2020 from
12:30 to 14:00

Due to the measures taken in connection with the
coronavirus, we are unfortunately unable to welcome you – as usual – to our
“Midi du consommateur européen” at the House of the European Union. However, as we would like to continue this event, the
Liaison Office of the European Parliament in […]

“Le cas du moment” – Send your video with your question to the ECC Luxembourg

Many
of the requests currently received by the European Consumer Centre Luxembourg by
telephone or e-mail are related to Corona, for example, which are the rights of
consumers in the event of cancellation of flights, package travel,  hotels
or events.

As
personal consultations are not possible at present, the European Consumer
Centre offers consumers the possibility to send their questions by video. […]

Coronavirus and travelling

What are your rights in case of cancellation of a package travel?

What are your rights in case of flight cancellation?

What are your rights in case of cancellation of a hotel room reservation or rental abroad?

What are your rights in case of cancellation of an event?

Recommendations / Interpretative guidelines from the European Commission:

FAQ […]

The whole staff of ECC Luxembourg is there for you (video)

Coronavirus (COVID-19): What are your rights in case of cancellation of a hotel room reservation or rental abroad?

The Coronavirus epidemic in Europe is upsetting nearly everyone’s plans. What rights do you have if you have booked a hotel or rental abroad?In the case of a hotel reservation or holiday rental, the national law of the country where the accommodation is located applies.

If the hotel or landlord cancels your reservation on its own […]

Coronavirus (COVID-19): What are your rights in case of cancellation of a package travel?

Until now,
in the event of cancellation of a package holiday or package tour (at least two
services booked jointly or offered by a travel agency or tour operator) by the
organizer, you could claim a refund for the whole trip.

In view of the enormous difficulties that will affect the tourism sector, several European Union countries have […]

Coronavirus (COVID-19) : What are your rights in case of cancellation of an event?

As a result of the coronavirus pandemic, many Member States are banning public or private events such as concerts, festivals, sports competitions, etc. Some organisers also cancel events on their own initiative. What can a consumer do if he or she has bought a ticket for an event that is cancelled? The situation varies […]

Coronavirus (COVID-19): What are your rights in case of flight cancellation?

In the event of denied boarding, delay or cancellation of a flight, your rights are defined by the European Regulation (EC) No 261/2004 on air passenger rights.

If the
flight is cancelled more than 2 weeks before the scheduled departure date, the
passenger can in principle choose between :


reimbursement of the original ticket price, or ;


request an alternative […]

Although we are working from home at the moment because of COVID-19, we are there for you

Although we are working from home at the moment because of COVID-19, the whole staff of ECC Luxembourg is there for you. You can reach us:

by email: info@cecluxembourg.lu

by telephone on +352 26 84 64-1

13.03.2020 – « Midi spécial » – De la pratique vers la théorie: testez vos connaissances en droit européen de la consommation

À l’occasion de la Journée mondiale de la consommation, le CEC Luxembourg, en coopération avec le Bureau au Luxembourg du Parlement européen et la Représentation de la Commission européenne au Luxembourg organise un «Midi du consommateur européen spécial».

« De la pratique vers la théorie: testez vos connaissances en droit européen de la consommation »

Vendredi, 13 mars 2020 […]