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British Airways strike and Aigle Azur’s bankruptcy

In the news: Several thousand people stuck at various airports. Countless flights were cancelled.

The European Consumer Center Luxembourg informs the consumers about their rights

A massive pilot strike was declared on Monday 9th September at British Airways (BA). The air carrier had to cancel almost all its flights, including flights to and from Luxembourg. A new […]

13 septembre 2019 : Journée d’information à l’aéroport de Findel

Le Centre Européen des Consommateurs Luxembourg informe les passagers de leurs droits

Vous êtes déjà parti en vacances ou vous allez prendre l’avion? Mais que se passe-t-il si votre vol est annulé, s’il est retardé ou si on vous refuse l’embarquement en raison d’un overbooking? Que se passe-t-il si vos bagages sont perdus ou endommagés? […]

18.09.2019: Midi du consommateur européen – Internet dating sites and applications

The subject of our next “Midi du consommateur européen” in collaboration with Bee Secure is “Internet dating sites and applications: What are my rights?” The event will take place:

 

on Wednesday, 18 septembre 2019 12.30 p. m. –   13.30 p. m.

 

Maison de l’Union européenne – 7, rue du Marché-aux-Herbes – Luxembourg

 

Invitation

European Consumer Centre takes part in Luxembourg City Braderie

The European Consumer Centre Luxembourg (ECC) has participated on Monday, 2nd September 2019 in the Luxembourg City Braderie.

From 9 a.m. to 6 p.m., on Place d’Armes near the Court of Auditors, the center’s team offered information on European consumer policy to anyone who was interested. Questions on cross-border consumer issues were also answered.

Furthermore, the ECC’s […]

The New and Improved ECC-Net Travel App

Helps consumers overcome difficult holiday situations – in 25 different languages and 30 European countries!

 

Unexpected holiday experiences can quickly turn the mood. The pre-booked rental car is no longer available? The hotel room is suddenly more expensive than the agreed price? An accident leads to an emergency visit to the doctor’s? If all this happens […]

The EESC has launched its Civil Society Prize for 2019

The European Economic and Social Committee (EESC) dedicates its flagship Civil Society Prize in 2019 to the empowerment of women and the fight for gender equality

The European Economic and Social Committee (EESC) has launched its Civil Society Prize for 2019. This year’s theme is More women in Europe’s society and economy, and the prize will […]

CEC Luxembourg becomes contact point for geoblocking

After the EU regulation on geoblocking had come into force at the end of last year, the Grand-Ducal Regulation of 26 June 2019 will make the CEC Luxembourg the official contact point for consumers on geoblocking issues from 28 June 2019 on.

Consumers can now contact the European Consumer Centre Luxembourg free of charge, e.g. in […]

Your feedback is crucial: Study on cross border shopping

Consumers are invited to participate in the survey via link

The European Commission launched a study, which deals with cross border purchases by private individuals and purchases online or by telephone (distance selling) of excise goods such as tobacco and alcohol. Consumers are invited to participate in the survey via the following link.

The study aims to […]

“7ème Conférence sur des aspects du droit européen de la consommation” le 19 juin

Le Centre Européen des Consommateurs Luxembourg a organisé sa “7ème Conférence sur des aspects du droit européen de la consommation” le 19 juin à l’Abbaye de Neumünster à Luxembourg-ville. Plus de 100 invités y ont participé. La Ministre de la Protection des consommateurs du Luxembourg, Madame Paulette Lenert, a ouvert la conférence.

Les sujets qui y […]

26.06.2019: Midi du consommateur européen: Food safety in the EU

The subject of our next “Midi du consommateur européen” 26.06.2019 was “Food safety in the EU”.

 

Presentation

Invitation