The exceptional situation implied by Corona Virus gives rise to a lot of questions on your part, mainly about changes in travel and vacation departures.
To help you cope with the situation and to inform you of your rights, the ECC Luxembourg has put together a FAQ with the most frequently asked questions. Cancelled flights, closed borders and withdrawal of service providers, you will find the answers to your questions in this new section.
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In recent months, several countries have passed specific laws to allow even non-cancellable reservations – not changeable in exchange for a voucher or refund – to be cancelled or postponed.
However, Denmark has not passed any specific laws, which means that the ‘normal’ cancellation conditions of the campsite apply even in exceptional circumstances. Legally, the camping considers that it can provide the service and that it is you who makes a “no-show”, even if it is not your fault.
Without a commercial gesture on the part of the camping, you will not be able to claim a refund or postponement of your trip. As a last resort you can try to contact any cancellation insurance you may have concluded . You can also, if necessary, subscribe to an insurance policy that is linked to your bank card, but in general pandemics are excluded from these insurances.
If you have not subscribed to a cancellation insurance and your reservation cannot be modified or cancelled, you will unfortunately not be able to demand a refund. We then advise you to contact the lessor in order to find an agreement with the latter, for example, a postponement of your stay.
By the other side, if the airline carries out the trip but denies you the boarding, due to the entry restrictions, the rule to apply would be the Regulation 261/2004 on Passenger Rights, it means, you could cancel the flight, with reimbursement of the ticket, among other options.