The European Commission and Deloitte are conducting a study on tools designed to facilitate switching and cross-border opening of payment accounts on the EU payment accounts market. In this context, the European Commission is interested in analysing the supply and demand for cross-border opening and switching of bank accounts across Europe. This survey aims to better understand stakeholders’ interest in cross-border opening and switching of bank accounts. Your opinion is highly valuable in this regard and will help the European Commission to better understand consumers’ needs and potentially adjust its legal framework in consequence:

The results of this survey are strictly confidential.

This survey takes approximately 10 minutes to be completed and will be available until 19th July 2020. Thank you very much for your contribution!

Note: By “bank account”, this survey refers strictly to accounts used to carry out payments. It does not refer to savings accounts and other types of bank accounts.