The ECC Luxembourg wishes to inform of its change of address as of 1st July 2020. Previously located at Kalchesbrück, the ECC Luxembourg will now move to 271, route d’Arlon, L-1150 Luxembourg.

As before, you reach the ECC Luxembourg by phone (+352) 26 84 64-1 and by e-mail:

Do not hesitate to contact the ECC Luxembourg if you wish to :

  • receive information, advice or assistance in the event of consumer disputes of a cross-border nature, i.e. a dispute with a company located in another country in the European Union, Iceland, Norway or the United Kingdom
  • ask questions related to EU consumer protection legislation in the areas of travel, online or in-store purchases or other matters.

The ECC Luxembourg is part of a network of 30 European Consumer Centres in the European Union as well as in Iceland, Norway and the United Kingdom (European Consumer Centres Network – ECC-Net). Our services are free of charge.

The ECC Luxembourg operates as an “Economic Interest Grouping” (GIE) created by the Luxembourg state and the Union Luxembourgeoise des Consommateurs (ULC). The ECC is financially supported by the European Commission, the Luxembourg governement (Ministry of Consumer Protection) and the ULC.