Many of the requests currently received by the European Consumer Centre Luxembourg by telephone or e-mail are related to Corona, for example, which are the rights of consumers in the event of cancellation of flights, package travel, hotels or events.
As personal consultations are not possible at present, the European Consumer Centre offers consumers the possibility to send their questions by video. The answer will also be sent by video by a legal expert of the Centre.
As certain questions and answers may be of interest to a wide range of consumers, the videos will be published, with the consent of the consumers, on the Centre’s social media under the new heading “Le cas du moment”.
Each question should last no longer than 20 seconds. The video can be recorded with a smartphone, for example. The questions can be asked in English, French, German or Luxembourgish and sent to the following e-mail address: email@example.com