Unexpected holiday experiences can quickly turn the mood. The pre-booked rental car is no longer available? The hotel room is suddenly more expensive than the agreed price? An accident leads to an emergency visit to the doctor’s? If all this happens while abroad, language problems can further complicate the situation. What’s more, many consumers are unaware of their rights while traveling.
The European Consumer Centres Network’s (ECC-Net) updated travel app not only provides legal information, but also helps consumers to assert claims in stressful situations by presenting some of the most important sentences in the language of the holiday country. In addition, useful addresses and telephone numbers are available for emergencies. The app is available in 25 European languages and in all 28 EU countries as well as Iceland and Norway.
2018 the content of the app has been modified by the 30 European Consumer Centres and an extensive technical update has been made.
A short explanatory video can be found on our Youtube Channel:
The QR-Code of the app: