UPDATE: Form 15th of June 2017 mobile roaming charges within the EU will cease to exist. More information

 

Roaming gives customers of mobile operators the opportunity to use all the functions of their mobile phones abroad in consideration of additional costs.

In the European Union, rights and obligations of providers as well as customers are defined by the Regulation No 544/2009 on roaming.

Roaming charges

Since 1st July 2014, new tariff limits for all providers of the European Union entered into force:

1st July 2014 30 April 2016
Data (per Mb) 20 cts Domestic price + up to €0.05
Outgoing calls (per min) 19 cts Domestic price + up to €0.05
receiving calls (per min) 5 cts € 0,0114
SMS (outgoing, free receiving) 6 cts Domestic price + up to €0.02

 

Be careful if you use your phone in a non–EU country you are not protected by price caps.

Customers and business travelers are also protected from unpleasant surprises on their bills through the establishment of a strengthened warning system. In fact customers have to be warned as soon as their mobile phone bills reach the limit of about EUR 50 a month for data transfer – unless the customer agrees in advance to a higher limit. Moreover, users have to confirm that they wish to exceed this threshold in order to keep using data services.

Into perspective…

Roaming surcharges in the European Union will be abolished as of 15 June 2017. However, roaming providers will be able to apply a ‘fair use policy’ to prevent abusive use of roaming. This will include using roaming services for purposes other than periodic travel.

In this context, the European Commission proposed that, from July 2014, European consumers can purchase separately special packages for their communications in one EU country, with the operator of their choice, without having to change their phone number. Upon request to their operator, users can receive a new SIM card to phone in their home country as well as abroad. At the moment this text is only a proposal and must still be approved.

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