Brochures

pdfAcheter de la contrefaçon…un bon plan?

pdf25 ans CEC

pdfDroits des voyageurs dans l’UE

pdfLe CEC en trois mots

pdfDe CEC an dräi Wierder

pdfCrédit facile

pdfCrédito fácil

pdfAchat d’un bien immobilier en Belgique

pdfAchat d’un bien immobilier en France

pdfAchat d’un véhicule dans l’Union européenne

pdfSe faire soigner dans l’Union européenne

pdfVoyager de A-Z

pdfGuide pour étudiants – Se loger en France ou en Belgique

pdfLocations saisonnières en France

 

Fiches d’information

pdfLocation de voiture

pdf

Droits des passagers voyageant par bateau

pdfDroits pour les passagers voyageant en autobus ou autocars

pdfIncidents relatifs aux bagages

pdfLa résolution extrajudiciaire des litiges en Europe

pdfTimeshare – Nouveaux droits des consommateurs

pdfVoyage à forfait – Belgique

pdfVoyage à forfait – France

pdfCommerce electronique – Conseils pratiques pour acheter en toute securité

pdfCommerce electronique – Les droits du consommateur

pdfDroits des passagers aériens 2014

pdfDroits des passagers ferroviaires

pdf

Cross-border car purchases – Country of registration LU

pdf

Cross-border car purchases – Country of purchase LU

 

Rapports du réseau des CEC

pdfOnline holiday booking – Is the initial price the final price?

pdfOnline holiday booking – Is the initial price the final price (résumé)

pdfThe impact of counterfeiting on online consumer rights in Europe

pdfConsumer Satisfaction Survey 2016 – Analysis of the results

pdfSurvey « Consumers’ knowledge of ECC Luxembourgand the ECC-Net » 2016 – Analysis of the results

pdf2015 – Cross-border car purchases – What to look out for when you’re bargain hunting

pdf

2015 – Cross-border car purchases – What to look out for when you’re bargain hunting (Summary)

pdf2015 – Air Passenger Rights Report – Do consumers get the compensation they are entitled to and at what costs?

pdf2015 Timeshare

pdf

2015 – Alternative Dispute Resolution in the Air Passenger Rights sector (update)

pdf

2015 – Winter tires within Europe, in Iceland and Norway

pdf2014 – Commercial warranties – Are they worth the money?

pdf2014 – Commercial warranties – Are they worth the money? (Summary)

pdf

2014 – Fraud in cross-border e-commerce

pdf

2014 – Ski Resorts in Europe 2012 – 2013

pdf

2014 – E-commerce report – Part 1 Highlights for traders – Checklist and test yourself tool

pdf

2014 – E-commerce report – Part 2 Highlights for consumers – Checklists and test yourself tool

pdf

2013 – Chargeback in the EU/EEA – A solution to get your money back when a trader does not respect your consumer rights.

pdf

2013 – The Services Directive 2006/123/EC – Analysis of Article 20.2 and Article 21 related consumer complaints reported to ECC-Net between 2010 and 2012

pdf

2013 – Trust marks report – ”Can I trust the trust mark?”

pdf

2012 – Alternative Dispute Resolution in the Air Passenger Rights sector

pdf

2012 – European Small Claims Procedure Report

pdf

2012 – The European Online Marketplace Consumer complaints 2010-2011

pdf

2012 – Too good to be true? It probably is! – Unfair Commercial Practices and Unsolicited Goods

pdf

2011 – ECC-Net Air Passenger Rights Report – in the aftermath of the ‘Volcanic Ash Crisis’

pdf

2011 – Online cross-border Mystery Shopping – State of the e-union

pdf

2011 – Study on Airlines’ Currency & Payment Card Fees – The cost of paying

pdf

2010 – Comparison of minimum criteria for 3-star hotels in the EU

pdf2010 – Ski Resorts in Europe 2010/2011 – A survey in 20 European countries

pdf

2010 – The European Online Marketplace: Consumer Complaints 2008 – 2009

pdf

2009 – Price Research, Price Differences in Europe – Products of H&M, Zara, C&A and Body Shop

pdf2009 – Classification of hotel establishements within the EU

pdf

2008 – The European Online Marketplace: Consumer Complaints 2007

pdf

2007 – Air Passenger Rights: Consumer complaints 2006

pdf2006 – Money changing in EU Member States outside the euro area

pdf2003 – Realities of the European online marketplace

 

Rapport annuel du réseau des CEC

pdf

Annual report 2015 (10th anniversary)

pdf

Annual report 2013

pdf

Annual report 2012

pdfAnnual report 2011

pdf Annual report 2010

pdf Annual report 2009 (5th anniversary)

pdf Annual report 2008

pdf Annual report 2007

 

Autres publications

pdfRapport Quiz 2016

pdfRapport – Report – Bericht ADR 2013 / 2014

pdfTimesharing Top Tips

pdfPratiques commerciales déloyales

 

 

 

 

 

 

 

 

 

 

 

 

 

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